Accessing emergency services Data dictionary

Proportion of people with disability reporting satisfaction in the accessibility of emergency, disaster preparedness and response information and services

2024

2024

People aged 18 and over with disability¹ who, in the last 12 months, tried to access disaster preparedness information and/or contacted emergency services

Number of respondents (weighted) who were satisfied with the ease of finding disaster preparedness and response information and/or with the accessibility of emergency services²

Number of respondents (weighted) who were satisfied or dissatisfied with the ease of finding disaster preparedness and response information and/or with the accessibility of emergency services²

Number of respondents (weighted) who were satisfied with the ease of finding disaster preparedness and response information and/or with the accessibility of emergency services divided by the number of respondents (weighted) who were either satisfied or dissatisfied with the ease of finding disaster preparedness and response information and/or with the accessibility of emergency services².

Expressed as a percentage.

100 × (Numerator ÷ Denominator)

1. For the purposes of this measure, people with disability are those who were identified to have disability based on a version of the ABS Short Disability Module, and who also self-identified as having disability. The survey questions that the measure is based on were only asked of this group of people.
2. Measure calculation is based on two questions:
   1. Those who reported having tried to access information to prepare for bushfires, cyclones, floods or other disasters or emergencies in the last 12 months were asked ‘How satisfied or dissatisfied were you that you were able to easily find this information?’
   2. Those who reported they had contacted emergency services, such as ambulance, police, fire rescue, or SES, in the last 12 months were asked ‘How satisfied or dissatisfied were you with the emergency service’s accessibility?’

   In 2024, 33% of people with disability tried to access disaster preparedness information and/or contacted emergency services.  

   Respondents are considered satisfied if they responded ‘Very satisfied’ or ‘Somewhat satisfied’ and are considered dissatisfied if they responded ‘Somewhat dissatisfied’ or ‘Very dissatisfied’. Respondents who skipped either question or responded ‘Not sure’ or ‘Prefer not to answer’ are excluded from measure calculation.

   Respondents who tried to access disaster preparedness information and to contact emergency services are deemed satisfied overall if they are satisfied with both processes, and deemed dissatisfied overall if they are dissatisfied with at least one process.