Discrimination complaints resolved Data dictionary

Proportion of complaints related to disability discrimination lodged with the Australian Human Rights Commission that are successfully resolved by conciliation¹.

2024–25

2020–21

Complaints related to disability discrimination lodged with the Australian Human Rights Commission (AHRC) for which conciliation was attempted.

Complaints successfully resolved by conciliation.

Complaints attempted to be resolved by conciliation.

Number of complaints related to disability discrimination lodged with the AHRC that were successfully resolved by conciliation, divided by the total number of complaints attempted to be resolved by conciliation.

Expressed as a percentage.

100 × (Numerator ÷ Denominator)

1. The Strategy would like to see the following tracked – Proportion of complaints related to disability discrimination lodged with the Australian Human Rights Commission or state and territory bodies that are investigated and resolved. Differences between the national Disability Discrimination Act, and the states and territory acts relating to disability discrimination mean that available data do not allow the intended measure to be tracked. Currently an alternative measure is reported.
2. The reported measure only captures the proportion of disability discrimination complaints successfully resolved by conciliation.
3. The conciliation process provides the complainant (the person making the complaint) and the respondent (the person or organisation being complained about) with an opportunity to talk about the issues raised in the complaint and attempt to resolve the matter themselves. Not all complaints lodged with the AHRC go through a conciliation process and these can be finalised on other grounds. For example, some are terminated or declined because they are outside the scope of the relevant Act, or another remedy has been pursued and the AHRC is satisfied that the subject matter of the complaint has been adequately dealt with. Others may be withdrawn by complainants or discontinued; for example, where a complainant does not respond to the Commission’s attempts to contact them.
4. For years 2015–16 through 2018–19, proportions reported here differ to those included in the Australian Human Rights Commissions (AHRC) annual complaints statistics publications. For these years, the data reported by the AHRC also captured matters that were finalised on alternative grounds (such as ‘withdrawn’) after attempted, unsuccessful conciliation processes.