Policy Priority: Safety from violence, abuse, neglect and exploitation
This policy priority aims to protect people with disability from experiencing violence, abuse, neglect and exploitation which is essential to maximising their safety and equality. Its purpose is to make sure services for people with disability are high quality and safe, and that people with disability are safe. There are 2 measures under this policy priority area:
- NDIS complaints abuse and neglect (updated)
- Experience of violence (baseline added).
The updated measure is discussed below.
Measure: NDIS complaints abuse and neglect
Full name – Number of complaints related to abuse and neglect per 1,000 NDIS participants
The NDIS Quality and Safeguards Commission (NDIS Commission) is an independent agency established to improve the quality and safety of NDIS (National Disability Insurance Scheme) supports and services. For more information, see Data Dictionary: NDIS complaints abuse and neglect.
The measure tracks the number of complaints related to abuse and neglect (by an NDIS support or service) per 1,000 NDIS participants. This measure is disaggregated by states and territories only.
NDIS complaints abuse and neglect
Latest update: 3.1 complaints per 1,000 NDIS participants (2023–24)
Baseline: 2.3 complaints per 1,000 NDIS participants (2021–22)
Progress status: Regress
Figure 4.1: Number of complaints related to abuse and neglect per 1,000 NDIS participants, 2021–22 to 2023–24
The data in the graph and the table below show the number of complaints related to abuse and neglect per 1,000 NDIS participants. Data from 2021–22 to 2023–24 are used. In 2023–24 there were 3.1 complaints per 1,000 NDIS participants compared to 2.3 complaints per 1,000 NDIS participants in 2021–22.
| Year | Number of complaints |
|---|---|
| 2021–22 | 2.3 |
| 2022–23 | 3.2 |
| 2023–24 | 3.1 |
Notes:
- For the purposes of this analysis, Early Childhood Early Intervention (ECEI) equates to participants aged 0 to 6 years as of 30 June 2024. Complaints associated with NDIA participants in ECEI has been excluded.
- Complaints made to the Quality and Safeguards Commission (NDIS Commission) relate to concerns regarding NDIS supports or services.
- Abuse and neglect includes financial abuse, and relate to allegations of abuse and neglect.
- One complaint instance may correspond to allegations of abuse/neglect involving multiple or no participants.
- A participant can make multiple complaints.
- The number of complaints (numerator) are those received during the relevant financial year.
- The NDIS participant counts (denominator) are as at 30 June of the relevant financial year.
- Number of complaints in this report is a subset of total complaints made to the NDIS Commission so may not align with other publicly released complaints report including the Quarterly Performance Report. The following filters apply to the number of complaints in this report:
- Complaints related to abuse and neglect only.
- Complaints associated with verified participants only. A verified participant is one where the NDIS Commission can verify a participant’s details against the NDIA database. Not all complaints have a verified participant, for example, those who wish to remain anonymous or where this information was not able to be verified.
- Verified participants who were 7 years of age or over as at 30 June 2024 only.
- Report is from the NDIS Commission data holdings as at 30 June 2024.
- The measure does not capture the outcomes of the complaints, the reporting of which can be quite complex. Complaints may span more than one area and there are many ways in which they can be resolved. Complaints can also be re-opened.
Source: NDIS Quality and Safeguards Commission.
Source:
NDIS Quality and Safeguards Commission.
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Data source overview
For figure notes, see Appendix B: Figure notes and sources.
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Policy Priority: Violence against women and their children