Key findings: Clients of SHS agencies, by remoteness area, 2021–22
Access to services can become increasingly difficult the further away a client is from a major city (ABS 2018). For Specialist Homelessness Services (SHS), state and territory systems for the assessment, intake, referral and ongoing case management of SHS clients vary, ranging from agency-based to centralised management models (PC 2022).
Reporting service location in the Specialist Homelessness Services Collection (SHSC)
This section examines client service needs and characteristics based on the location of the SHS agency, where the service was received, that is, the profile of clients receiving support as provided by services in specific areas. Clients can access services in more than one remoteness area, however, for the purpose of the analysis, clients are assigned to one remoteness area based on the SHS agency where they first sought support during 2021–22. The 2016 Australian Statistical Geography Standard (ASGS) (ABS 2018) is used to classify agencies by remoteness area based on the location details of each agency (see Technical information).
State-wide SHS operate in some states/territories and can assist a high number of clients over the phone. Therefore, service location data may not be accurate or relevant for some clients.
In interpreting regional service trends throughout this section, ‘urban areas’ refer to Major cities and Inner and Outer regional areas and ‘remote areas’ refer to Remote and Very remote areas, unless otherwise stated.
Specialist homelessness services across urban and remote areas
In 2021–22, clients receiving assistance from SHS agencies in urban and remote areas had different characteristics:
Figure REG.1: Service use patterns for SHS clients by remoteness area, 2017–18 to 2021–22