About this report

Indigenous-specific primary health care organisations play a critical role in helping to improve health outcomes for Aboriginal and Torres Strait Islander Australians (hereafter referred to as Indigenous Australians). Indigenous Australians may access either mainstream or Indigenous-specific primary health care services (ISPHCS, hereafter referred to as organisations).

Information on organisations funded by the Australian Government under its Indigenous Australians’ Health Programme (IAHP) is available through two data collections, the Online Services Report (OSR) and the national Key Performance Indicators (nKPIs):

  • OSR—collects information annually (financial year) on the organisations that provide Indigenous-specific primary health care services, such contextual information about each organisation, client numbers, client contacts, episodes of care, and staffing levels
  • nKPIs—collects information twice a year (June and December) on a set of 24 process-of-care and health-outcome indicators for Indigenous Australians, focusing on maternal and child health, preventative health and chronic disease management.

Most organisations contribute to both collections (Table 1).

Table 1: Number of organisations reporting to the OSR and nKPI collections, 2017, 2018 and 2019


June 2017(a)

June 2018(a)

June 2019(a)

Reporting to OSR




Reporting to nKPIs




Reporting to both collections




  1. Refers to the June collection period for the nKPIs (covering the period January–June) and the financial year collection period for the OSR. nKPI data are also collected in December each year (covering the period July–December).

Note: Excludes data from organisations receiving funding only for maternal and child health services.

This report presents the latest results from the OSR and nKPI collections. For more information on interpreting the data and data quality, see Technical notes and Glossary. Detailed specifications and data quality statements for the collections are available on METeOR.

Purpose of the OSR and nKPI collections

The main purpose of the OSR and nKPI collections is to support continuous quality improvement (CQI) activity among organisations funded under the IAHP. They can also be used to support policy and service planning at the national and state/territory levels, by monitoring progress and highlighting areas for improvement. In addition to this, information from the collections helps monitor progress against the Council of Australian Governments (COAG) Closing the Gap targets, and supports the national health goals set out in the Implementation Plan for the National Aboriginal and Torres Strait Islander Health Plan 2013–2023.