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Data

Mental health crisis support

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Crisis support organisations such as Lifeline, Kids Helpline, Beyond Blue and 13YARN are available to support people experiencing mental health issues. Activity for these organisations is reported in this section as contacts, representing service demand, and answered contacts, representing the total number of contacts answered by each organisation.

  • Lifeline and 13YARN are data for phone calls.
  • Kids Helpline data include phone, webchat and email contacts as well as outbound contacts.
  • Beyond Blue data include phone, webchat and email contacts. Data from July 2020 to December 2022 includes contacts and answered contacts for both the Beyond Blue main service and dedicated COVID-19 service.

Use the filter below to view data as contacts or answered contacts for Australia or as number or rate per 100,000 for jurisdictions.

Figure 2: Crisis support organisations, nationally and by jurisdiction

Visualisation showing the activity of mental health crisis support and information organisations nationally by week and quarter from January 2022 to December 2025. The rate of contacts per 100,000 population in the December quarter 2025 (Q4) compared to the same quarter in 2024 for:

  • Lifeline was 5% lower
  • Kids Helpline was 11% lower
  • Beyond Blue was 8% higher
  • 13YARN was 94% higher.
Visualisation showing the activity of mental health crisis support and information organisations nationally by week and quarter from January 2022 to December 2025. The rate of contacts per 100,000 population in the December quarter 2025 (Q4) compared to the same quarter in 2024 for:Lifeline was 5% lowerKids Helpline was 11% lowerBeyond Blue was 8% higher13YARN was 94% higher.

Data coverage includes the time period January 2022 to December 2025.

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