Usual source of care
The previous section focused on preference; this section looks at respondents’ actual sources of care. The NATSIHS results suggest that, in 2018–19, nearly all Aboriginal and Torres Strait Islander people had a usual source of care, with 62,600 saying they had none (7.7%) (Figure 4.3). It is not known whether those without a usual source of care used multiple sources or whether they had not needed health care. Over half cited a mainstream GP as their usual source, with another 34% reporting an AMS/CC.
Figure 4.3: Usual source of health care among Aboriginal and Torres Strait Islander people, 2018–19

Note: Estimate for those reporting none has a relative standard error between 25% and 50% and should be used with caution.
Source: AIHW analysis of 2018–19 NATSIHS using TableBuilder (ABS 2019).
Usual source of care is strongly related to the services available in a person’s local area. However, it is also important to note that some people will travel outside their local area for a service they prefer, there may be different services in the area in which people work compared with the area in which they live (so they may access care near where they work), and availability does not mean that a service will have capacity to serve everyone in their area.
At a broad level, and consistent with how primary care services are distributed throughout Australia (as shown in Chapter 3), there is a strong relationship between remoteness and usual source (Figure 4.4). Around 15% of those in Major cities had an AMS/CC as their usual source of care, compared with 75% of those in Very remote areas, while 75% of those in Major cities had a mainstream GP, compared with 27% of those in Remote areas.[1]
Area-level and family-level indicators of socioeconomic status showed similar patterns. Having an AMS/CC as their usual source was highest among those Aboriginal and Torres Strait Islander people living in the most disadvantaged areas (45%) and among those with lower household incomes (42%), while mainstream GP as the usual source was highest among those in more advantaged areas (90%) and who had higher incomes (75–77%).
AMS/CC use was slightly higher among adults who reported experiencing unfair treatment in the previous 12 months compared with those who had not (37% and 33%, respectively). For those aged 18 and over, AMS/CC was strongly related to satisfaction with one’s own knowledge of culture – 46% of those who were satisfied/strongly satisfied had an AMS/CC as their usual source, compared with fewer than 20% of those who were less satisfied (noting that having an AMS/CC as a usual source could increase people’s knowledge of culture).
Figure 4.4: Usual source of care among Aboriginal and Torres Strait Islander people, by selected characteristics, 2018–19

Note: Estimate for those reporting All other has a relative standard error between 25% and 50% and should be used with caution.
Source: AIHW analysis of 2018–19 NATSIHS (ABS 2019) using TableBuilder.
Six stacked column charts that present the distribution of health services respondents in the 2018–19 NATSIHS usually attended, by selected characteristics:
- the chart on the top left presents the distribution by remoteness. The percentage of those who usually attended Aboriginal Medical Services/Community clinics increased with increasing remoteness, from 15% in Major cities up to 75% in Very remote areas. The percentage of those preferring mainstream GPs decreased with increasing remoteness, from 75% in Major cities down to 6% in Very remote areas. The percentage of those preferring hospitals and all other types of health services were all very low, with the exception of those who usually attended hospitals in Remote (14%) and Very remote areas (12%). Those with no usual place of care ranged from 9% in Major cities to 6% in Remote and Very remote areas.
- the chart on the top right presents the distribution by state/territory. The states/territories with the highest percentage of respondents who usually attended Aboriginal Medical Services/Community clinics were the Northern Territory (77%) followed by Queensland (40%) and Western Australia (35%) while the lowest percentages were in Tasmania (10%), Victoria (18%) and the Australian Capital Territory (21%). The states/territories with the highest percentage of respondents who usually attended mainstream GPs were Tasmania (82%) followed by Victoria (70%) and the Australian Capital Territory (69%) while the lowest percentages were in the Northern Territory (12%) followed by Queensland (46%) and Western Australia (48%).
- the chart on the middle left presents the distribution by sex. For males, 52% usually attended mainstream GPs, 33% usually attended Aboriginal Medical Services/Community clinics, 10% had no usual place and 4% hospitals, while for females, 35% usually attended mainstream GPs, 56% usually attended Aboriginal Medical Services/Community clinics, 5% had no usual place and 3% hospitals.
- the chart on the middle right presents the distribution by aggregated SEIFA quintile. The percentage of those who usually attended Aboriginal Medical Services/Community clinics decreased the less disadvantaged the SEIFA quintile, from 45% in the 1st quintile (most disadvantaged) to 22% in the 2nd and 3rd quintiles and 15% in the 4th and 5th quintiles (least disadvantaged). The percentage of those who usually attended mainstream GPs increased the less disadvantaged the SEIFA quintile, from 42% in the 1st quintile (most disadvantaged) to 66% in the 2nd and 3rd quintiles and 77% in the 4th and 5th quintiles (least disadvantaged).
- the chart on the bottom left presents the distribution by whether the respondent experienced unfair treatment in the past 12 months (for those aged 18 and over). For those who had experienced unfair treatment, 37% usually attended Aboriginal Medical Services/Community clinics while 50% usually attended mainstream GPs. For those who had not experienced unfair treatment, 33% usually attended Aboriginal Medical Services/Community clinics while 54% usually attended mainstream GPs.
- the chart on the bottom right presents the distribution by how satisfied respondents were with their own level of knowledge about culture (for those aged 18 and over). For those who were satisfied or very satisfied, 46% usually attended Aboriginal Medical Services/Community clinics while 42% usually attended mainstream GPs. For those who were neutral or were not very or not at all satisfied, the distributions were similar, with 21% and 18% usually attending Aboriginal Medical Services/Community clinics, respectively, while 64% and 68% usually attended mainstream GPs, respectively.
Table 4.3 presents the distribution of usual source of care by local primary care sources. The results show that 86% of those with only an AMS/CC in their area have one as their usual source and that 85% of those with only a mainstream GP in their area reported their usual source as a mainstream GP. Where there are both AMS/CCs and GPs in their local area, 41% have an AMS/CC as their usual source and 50% have a mainstream GP.
Type of primary health service(s) in local area | AMS/CC (%) | Mainstream GP (%) | Hospital (%) | Other (%) | None/don’t know (%) | Total (%) | Number |
|---|---|---|---|---|---|---|---|
AMS/CC only | 85.7 | 1.8 | 4.6 | 0.5 | 7.5 | 100.0 | 107,861 |
Mainstream GP only | 1.7 | 84.7 | 2.3 | 0.8 | 10.5 | 100.0 | 249,532 |
Both AMS/CC and mainstream GP | 40.7 | 50.2 | 3.0 | 0.4 | 5.7 | 100.0 | 439,703 |
Neither | 10.9 | 30.4 | 28.8 | 5.2 | 23.2 | 98.4 | 17,146 |
Total | 34.1 | 54.0 | 3.5 | 0.6 | 7.8 | 100.0 | 814,245 |
Source: AIHW analysis of 2018–19 NATSIHS (ABS 2019) using DataLab.
Notes:
- The small number of Aboriginal and Torres Strait Islander people in Very remote areas with a mainstream GP meant that the estimate has a high standard error and should be used with caution.