Clients with a current mental health issue using specialist homelessness services

In 2022–23, of all Specialist Homelessness Services 31% (85,300) clients met the definition of having a current mental health issue.

The most common Main reason identified for accessing services for clients with a mental health issue were Housing crisis (21%), Family and domestic violence (19%) and Inadequate/inappropriate dwelling conditions (13%).

This section presents an overview of information provided by Specialist Homelessness Services (SHS) agencies on clients identified as having a current mental health issue who received services from specialist homelessness agencies. For a more comprehensive overview of recent data relating to clients, jurisdictional differences, and housing outcomes, please refer to Specialist homelessness services client pathways: Clients supported in 2015–16 and Specialist homelessness services annual report.

It is important to note the the number of clients supported by Specialist Homelessness Services reflects the agency engagement of people which is not necessarily a reflection of the underlying level of homelessness in Australia (AIHW 2024b). This data pertains to individuals receiving Specialist Homelessness Services; not all those that attempt to access services are able to be provided assistance, and not all those who might need support seek it.

Refer to unmet demand for specialist homelessness services for further information.

All data periods are contained within a financial year beginning July 1 to June 30 in the following year. Additionally, service usage data is presented from 2011–12 using historical data, while client and service usage data is presented from 2018–19 using each year’s respective annual report data.

Refer to Technical notes: Imputation and weighting for more information.

Spotlight data

A line chart displaying service data for SHS clients with a current mental health issue from 2011–12 to 2022–23. 
Line chart compares clients with a current mental health issue to total SHS clients by sex and data type. While total SHS clients have increased from 236,400 in 2011–12 to 273,600 in 2022–23, rates have remained steady, ranging between 105 and 119 per 10,000 between 2011–12 and 2022–23. Between 2011–12 and 2022–23 the number of SHS clients with a current mental health issue has markedly increased from 44,700 to 85,300, as has the rate per 10,000 population which increased from 20 to 33. Between 2011-12 and 2021-22, the proportion of SHS clients with a current mental health issue consistently increased from 19% to 32%, after which point it stabilised at around 31%. 
Collated data underlying the figure can be viewed and downloaded via a ‘View data’ button in the bottom right of the figure.

SourceSpecialist Homelessness Services Collection. 
Specialist homelessness services historical data 2011–12 to 2022–23, Table HIST.MH.
Refer to Homelessness services, Data to access historical data file.

In the top half of the figure there are 3 line charts presenting summary data for characteristics of SHS clients with a current mental health issue for each financial year between 2018–19 and 2022–23. Overall these SHS clients are: primarily female (60%–63%) and aged 25–44 (44%–45%) with the highest number of these clients provided services in Victoria (38%–40%).
The lower half of the figure displays 3 line charts that present summary data for the main reasons why SHS clients with a current mental health issue contacted SHS in each financial year between 2018–19 and 2022–23. Generally, these clients mainly sought assistance because of; housing emergencies (e.g., eviction) (20%–22%), family and domestic violence (19%–20%), and poor/unsuitable living conditions (12%–14%).
Collated data underlying the figure can be viewed and downloaded via a ‘View data’ button in the bottom right of the figure.

SourceSpecialist Homelessness Services Collection. 
Data prior to 2022-23 was extracted from the SHS Collection data cubes 2011–12 to 2022–23, Demographics (Historical) table. Data from 2022–23 onward is collated from SHS Annual report data files. Tables in which data are drawn may change names across years. For specific table and source information for individual years, please refer to downloadable file under ‘View data’ in visualisation.
Data files: SHS Collection data cubes 2011–12 to 2022–23, Demographics (Historical) table for 2018–19 to 2021–22; SHS Annual report data files for 2022–23. Refer to Homelessness services, Data to access all data files.

In the top half of the figure there are 3 stacked bar charts that present summary data for the top 3 services needed by SHS clients with a current mental health issue for each financial year between 2018–19 and 2022–23. Data represents percentages relative to the subgroup of SHS clients with a current mental health issue that required the specific service, not all SHS clients with a current mental health issue. Relative to those requiring each service: accommodation was provided to 52% of clients in 2018–19 and 50% in 2022–23, assistance in sustaining existing accommodation, 82% in 2018–19 and 81% in 2022–23; and other specialist services, 66% in 2018–19 and 68% in 2022–23.
The lower half of the figure displays a bar chart that presents summary data for homelessness status with paired bars that compare the percentage of SHS clients who have a current mental health issue at the start and end of support for each financial year between 2018–19 and 2022–23. The percentage of clients beginning and ending support as homeless has remained consistent between 2018–19 and 2022–23, ranging from 49%-50% at beginning of support and 36%-38% at the end of support.
Collated data underlying the figure can be viewed and downloaded via a ‘View data’ button in the bottom right of the figure.

SourceSpecialist Homelessness Services Collection. 
Data prior and inclusive of 2022–23 was provided directly from SHS. is collated from SHS Annual report data files. Tables in which data are drawn may change names across years. For specific table and source information for individual years, please refer to downloadable file under ‘View data’ in visualisation.
Data files: SHS Annual report data files for 2018–19 to 2022–23. Refer to Homelessness services, Data to access all data files.

Additional information:

In addition to the broad data presented above, SHS clients with a current mental illness also differ from typical SHS clients:

  • Both reasons for requesting SHS and the initial form of accommodation at the beginning of support vary based on whether the client was currently experiencing homelessness or at risk of experiencing homelessness (for example refer to AIHW 2022a).

Beyond single-year reporting by financial year, the SHS data collection has accommodated longitudinal analysis of support provided to clients. Specifically, over time, clients experiencing a current mental illness:

  • Are more likely to be long-term clients, to have had more periods of support, to have experienced homelessness and to have had drug or alcohol issues (AIHW 2022b).

Additionally, Indigenous status is associated with a greater likelihood of both past and ongoing SHS support (AIHW 2022b). Though Aboriginal and Torres Strait Islander (First Nations) clients are less likely to have mental health issues compared to non-Indigenous clients (AIHW 2022c).

Please note that the AIHW uses 'First Nations people' to refer to Aboriginal and Torres Strait Islander people in this report.
Data coverage includes the time period 2011–2012 to 2022–23.
Data in this section was last updated in July 2024.