The Specialist Homelessness Services (SHS) collection obtains information about people, adults and children, who seek assistance from specialist homelessness agencies. Homelessness data for the SHS collection is submitted through a secure Australian Institute of Health and Welfare (AIHW) online platform called Specialist Homelessness Online Reporting (SHOR). SHOR accepts and processes data from SHS agencies across the country. These agencies collect data through a variety of client management systems, including Specialist Homelessness Information Platform (SHIP) and report data to AIHW monthly via SHOR. SHOR performs a number of validation checks on submitted data, which ensures high quality reporting for the collection.
The Specialist Homelessness Establishment Database (SHED) is maintained by the AIHW and provides information about the government funded agencies providing services to people who are homeless or at risk of homelessness. The SHED defines the scope of the Specialist Homelessness Services (SHS) collection and provides the AIHW with other details such as the location of the agencies and contact information that is needed to administer the SHS collection.
For help with and information on the Specialist Homelessness Services collection, SHOR and SHIP, please contact our SHS collection support hotline.
Phone 1800 627 191
Option 1: SHIP support
Option 2: All other queries including SHOR support
Email [email protected]
We'd love to know any feedback that you have about the AIHW website, its contents or reports.