Listed below are the data definitions for many SHS collection data items. These definitions have been taken from the SHS Collection Manual.
‘Last month’ refers to the last 30 days
The question is not asked of a child under 18 years.
Is the client a current or former ADF member?
Currently receiving services
• Information is received from a non-government agency who offers disability support programs, or from a local community support program, whose target population includes those with a mental illness.
This information is recorded about the client’s circumstances:
• The client lives alone. This includes living alone (without family) in an institution.
One parent with child(ren)
Couple with child(ren)
Couple without child(ren)
This information recorded relates to where the client was living:
The following three questions are asked to gain detailed information about a client’s housing status and their tenure—their legal right to occupy a dwelling. It also identifies clients who are in stable accommodation.
As well as describing the type of dwelling or residence in which the client lived, this question can provide useful information about the client’s tenure and level of homelessness. For example, if it indicates that clients have been sleeping rough, living in an institution or in emergency accommodation, it is also possible to determine their tenure and level of homelessness.
When the client is living in a house/townhouse/flat, the type of tenure question collects information on whether a dwelling is owned or rented, and whether the client was living there rent free. It also provides more detailed information on emergency accommodation—whether a client is paying a fee or living rent free.
This question provides more detailed information about a client’s tenure. For example:
No dwelling/street/park/in the open
Hotel/motel/bed and breakfast
Hospital (excluding psychiatric)
Adult correctional facility (prison)
Youth/juvenile justice correctional centre
Boarding school/residential college
Aged care facility
Immigration detention centre
This information recorded relates to the tenure of the dwelling where the client was living:
A client renting a dwelling owned/controlled by a housing association, housing cooperative or other not-for-profit community service organisation.
A client renting a cabin or caravan in a caravan park.
A client renting a room or rooms in a boarding or rooming house.
Renter—emergency accommodation/night shelter/women’s refuge/youth shelter
Rent free—private housing
A client staying rent free at a dwelling owned by a private individual(s) or a private business.
It is NOT owned by a government body or a housing association, housing cooperative or other not-for-profit community service organisation.
Rent free—public housing
Rent free—community housing
Rent free—transitional housing
Rent free—Caravan Park
Rent free—boarding/rooming house
Rent free—emergency accommodation/night shelter/women’s refuge/youth shelter
Other rent free
Life tenure scheme
Owner—shared equity or rent/buy scheme
Owner—being purchased/with mortgage
Other tenure type not elsewhere specified
Leased tenure—nominated on lease
Lease in place—not nominated on lease
Living with relative fee free
Not applicable (conditions of occupancy)
This information recorded relates to the client’s circumstances:
Refers to clients aged 15 and over, who were not employed, and:
Note: Actively looking for work includes writing, telephoning or applying in person to an employer for work. It also includes answering a newspaper advertisement for a job, checking factory or job placement agency notice boards, being registered with a job placement agency, checking or registering with any other employment agency, advertising or tendering for work or contacting friends or relatives.
Not in the labour force
Not applicable (labour force status)
Disability support pension (Centrelink)
DVA pension or payment
Other government pensions and allowances (not elsewhere classified)
Unincorporated business income
Other income (not elsewhere classified)
Family group home
Relatives/kin/friends who are reimbursed
Other home-based care (reimbursed)
Relatives/kin/friends who are not reimbursed
Other living arrangements
Not applicable (protection order care arrangements)
Tip: Only record accommodation if your agency has:
provided the client with accommodation at your agency
paid for the client to be accommodated.
If accommodation has been provided, you need to record the dates on which the accommodation was provided.
Short-term or emergency accommodation (services and assistance)
Assistance to sustain tenancy or prevent tenancy failure or eviction
Assistance to prevent foreclosures or for mortgage arrears
Assistance to access housing
‘Assistance to access housing or accommodation’ is not available to record under ‘Services and assistance’ in the SHSC. This is because general assistance to obtain housing or accommodation is the fundamental role of specialist homelessness services agencies, so all agencies will be providing this service to all clients. Therefore, it does not require a specific category on the list of services and assistance.
When contacting a housing department or real estate agent; for example, to see how an application is progressing or preparing a reference for a client:
Record the type of accommodation or housing as ‘Needs identified’.
Record Advocacy/liaison on behalf of client as ‘Needs identified’ and ‘Provided’.
When assisting a client to fill in housing application forms:
Record Advice/information as ‘Needs identified’ and ‘Provided’.
Assertive outreach for rough sleepers
Assistance to obtain/maintain government allowance
Assistance for incest/sexual assault
Assistance for domestic/family violence
Assistance for trauma
Assistance with challenging social/behavioural problems
Living skills/personal development
Retrieval/storage/removal of personal belongings
Advocacy/liaison on behalf of client
Structured play/skills development
Child contact and residence arrangements
Other basic assistance
Specialised services refer to those services that require knowledge or skills and are usually undertaken by someone with qualifications to provide the particular service.
Child protection services
Parenting skills education
Child-specific specialist counselling services
Mental health services
Family planning assistance
Physical disability services
Intellectual disability services
Includes assessment of the client’s health and medical needs and any treatment provided.
Professional legal services
Financial advice and counselling
Counselling for problem gambling
Specialist counselling services
Assistance with immigration services
Culturally specific services
Assistance to connect culturally
Other specialised services
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